SHIPPING & RETURNS

SHIPPING&RETURN POLICY

SHIPPING

 

Your order is processed and shipped from our Shanghai HQ. Orders are processed within 3 business days of purchase, but may be subject to delay during sale periods and new drops. Standard shipping takes approximately 7-15 business days for international deliveries. GIONBOO offers free International shipping on orders over $199. There are options available for expedited shipping at checkout.

 

All shipping costs are non-refundable.

We are not responsible for customs or import taxes. If a package is refused for any reason, the customer is responsible for reaching out to us and attempting to have it delivered again. We will not refund a customer if their order is refused.

If billing and shipping addresses are provided in a language other than English, your order will be subject to a delay or cancellation.

For any further questions please email: info@gionboo.com

(Please note all delivery times are estimates provided by the shipping courier and cannot be guaranteed. )

RETURNS

  1. Return is initiated by the customer within 14 days of delivery date.

  2. The item(s) is received unworn, unaltered, and undamaged in their original packaging.

  3. The item(s) is mailed back within 7 days of return authorization

All returns require authorization. To start your return click HERE

 

EXCHANGES

GIONBOO offers exchanges through our returns portal within 30 days of purchase.To start your exchange click HERE

 

WARRANTY

There is a warranty within 30 days of your delivery date for damaged items for domestic orders. After 30 days, there is a small repair fee. Warranty does not apply to sale items. To request a warranty repair or for more info, please email info@gionboo.com with your order number and supplemental photos.

 

Unfortunately, if the item is sold out, there is nothing we can do. No exchanges for a different item or store credit will be allowed due to the item having been worn and cannot be repaired or resold.

 

LOST OR STOLEN PACKAGES

If a package is lost or damaged in transit and is insured by Route, please file a claim within 10 days of the last shipping update. It is the responsibility of the customer to request a claim via the Route claim website. After 10 days, the request will be denied. You can find the Route claim website here.

 

If your package is lost or damaged in transit and Route insurance was not purchased, it is the responsibility of the customer to request a claim via USPS or with the shipping courier service that was used. We are not responsible for lost, damaged, or stolen packages that are not insured by Route.